Chery Malaysia Puts Safety First Amidst Customer Complaint

A courtesy car has been extended while investigations into the matter are ongoing.

Chery Malaysia’s emergence as a major player in the local automotive landscape has been going from strength to strength since customer deliveries began in September, but a viral social media post from an aggrieved customer is trying to scupper their efforts. 

Addressing the matter, Chery Malaysia has today acknowledged receipt of a complaint from a customer on Saturday claiming that her Chery Omoda 5 suffered from what was described as brake failure. The customer then took to social media to air her grievances, claiming that her complaint wasn’t taken seriously by service technicians. 

The statement issued by Chery Malaysia’s vice president Lee Wen Hsiang emphasised customer safety as their “utmost priority.”

“We have been in contact with the customer since Saturday (April 6th 2024) to address her concerns and subsequently, a courtesy car was offered to her. We want to emphasise that Chery Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring all our vehicles meet the highest safety standards.”

– Lee Wen Hsiang, Vice President, Chery Malaysia 

Chery Malaysia also took the opportunity to remind customers that they are contactable directly via email at cherycareline@chery.my or via phone at +603 2771 7070.