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Chery Malaysia Puts Safety First Amidst Customer Complaint

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A courtesy car has been extended while investigations into the matter are ongoing.

Chery Malaysia’s emergence as a major player in the local automotive landscape has been going from strength to strength since customer deliveries began in September, but a viral social media post from an aggrieved customer is trying to scupper their efforts. 

Addressing the matter, Chery Malaysia has today acknowledged receipt of a complaint from a customer on Saturday claiming that her Chery Omoda 5 suffered from what was described as brake failure. The customer then took to social media to air her grievances, claiming that her complaint wasn’t taken seriously by service technicians. 

The statement issued by Chery Malaysia’s vice president Lee Wen Hsiang emphasised customer safety as their “utmost priority.”

“We have been in contact with the customer since Saturday (April 6th 2024) to address her concerns and subsequently, a courtesy car was offered to her. We want to emphasise that Chery Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring all our vehicles meet the highest safety standards.”

– Lee Wen Hsiang, Vice President, Chery Malaysia 

Chery Malaysia also took the opportunity to remind customers that they are contactable directly via email at cherycareline@chery.my or via phone at +603 2771 7070. 

Volkswagen Updates Tiguan Allspace with IQ.Drive – Level 2 ADAS Features Standard

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Volkswagen Passenger Cars Malaysia (VPCM) seems to have taken to heart years of criticism of their lacklustre fitment of active safety features. After updating the Golf GTi and Arteon to feature their IQ.Drive suite of technology, the marque has taken to their volume-seller Tiguan Allspace and done the same across all three models.

Available as the Allspace Life, Allspace Elegance and Allspace R-Line, the Tiguan has served as VPCM’s most profitable current model in the local lineup. By offering IQ.Drive advanced driver assist systems as standard on all variants, VPCM has effectively ensured the continued success of the Tiguan Allspace locally. 

IQ.Drive is Volkswagen’s moniker for their active safety features. Beneath the IQ.Drive umbrella are features like autonomous emergency braking (forward facing, with cyclist & pedestrian detection), adaptive cruise control, blind-spot monitoring with Side Assist (actively intervening if a driver manoeuvres into a vehicle in their blind spot), rear cross-traffic alert, and Lane Assist (or lane-keep assist). 

In addition to IQ.Drive, the 2023 Tiguan Allspace lineup also gains a wireless smartphone charger as standard, working perfectly with the wireless Apple Carplay & Android Auto that the Tiguan Allspace has always offered. 

The updated Tiguan Allspace lineup now starts at RM174,590 for the Allspace Life, rising to RM203,590 for the Allspace Elegance. The range-topping Allspace R-Line will set you back RM257,073.60 for its larger engine, all-wheel drive and improved specification, and all prices include Volkswagen’s Assurance Package (5-years unlimited-mileage warranty, 3-years scheduled servicing, 5-years roadside assistance), though all cars can be had with the standard 2-year warranty for added flexibility and savings.

Prior to the inclusion of IQ.Drive, we were among the first in the country to sample the facelifted Tiguan Allspace lineup locally, and you can watch our video review here.